Communication with the guest (in house)
Communicate with the guest at the hotel and encourage them to purchase different hotel services.
Objective: reduce friction and response times , increase satisfaction/NPS , boost reviews , loyalty and repeat business , and open up upselling/cross-selling opportunities before, during and after the stay.
Technology is key to centralizing messages , providing omnichannel consistency , personalizing based on proprietary data , and measuring each interaction for continuous improvement.
At HotelSAAS, we've unified technology by objectives so you can compare quickly and execute with measurable impact.
Communication with the guest (in house)
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