Software
Software
Software
Service
Software
Hardware
Guest counseling/request platform
Guest experience
A hotel guest advisory/request platform is a digital tool that allows customers to make requests, consult information and receive assistance during their stay at the establishment. These platforms can include functions such as ordering room service, restaurant or spa reservations, information on local events, transportation and tourist activities, as well as direct communication with hotel staff to resolve questions or issues. The platform can be available through a mobile app or web portal, providing a personalized and convenient experience for guests.
Advantages
- Improves the guest experience by providing a direct and convenient communication channel for requests, inquiries and assistance during their stay at the hotel, increasing customer satisfaction and loyalty. - Optimizes the management of guest requests and inquiries by centralizing and automating the process of reception, follow-up and response by hotel staff, which streamlines the operation and improves service efficiency. - Facilitates the personalization and customization of services and experiences for each guest by collecting and processing information about their preferences, needs and requests, enabling a more relevant and satisfying service. - Provides detailed data and reports on requests made, response times, guest satisfaction, which help in the evaluation and continuous improvement of the counseling service/requests to optimize the experience and customer service.
Features
Digital marketing in hotels comprises all promotional and advertising strategies and actions carried out through digital media and channels, such as social networks, websites, search engines, email, among others. These strategies include the creation of relevant content, optimization of online presence, social media management, pay-per-click advertising (PPC), email marketing, among others, with the aim of increasing visibility, attracting customers and generating conversions for the hotel.
