Software
Software
Software
Service
Software
Hardware
Digital Totem
Marketing
A digital totem for hotels is an interactive device designed to enhance the guest experience and optimize hotel operations. These digital kiosks function as self-service points where guests can check in and out, obtain hotel information, view available services, make restaurant or spa reservations, and even request assistance without having to interact with staff.
Key benefits include reduced wait times , increased guest convenience, 24/7 availability, and improved brand awareness by offering innovative technology. They are ideal for hotels looking to digitize their processes, increase customer satisfaction, and reduce operating costs.
Advantages
Faster check-in and check-out – Streamline the arrival and departure process, avoiding long waits at reception.
24/7 Availability – Works 24/7, allowing guests to manage their stay at any time.
Less burden on staff – Reduces the workload of the reception team, allowing them to focus on more strategic tasks.
Reduction in operating costs – Reduces the need for reception staff, optimizing resources and improving hotel profitability.
Improved user experience – Offers fast and efficient service, improving guest perceptions of hotel service.
Greater record-keeping accuracy – Avoids human errors in data entry and ensures more efficient management.
Integration with PMS and other hotel systems – Enables real-time synchronization with the hotel’s operational management.
Facilitates automatic payments – Accepts credit cards, mobile payments, and NFC, enabling secure transactions without staff intervention.
Interactive tourist information – Provides access to maps, recommendations, and local guides to enhance the guest experience.
Hotel Service Promotion – Allows you to showcase special offers, restaurant reservations, spa bookings, and other available activities.
Increased hygiene and safety – Reduces the need for physical contact, offering a safe solution in the post-COVID era.
Multilingual support – Improves accessibility for international guests by eliminating communication barriers.
Experience Personalization – Recommend services and activities based on guest preferences.
Generate additional revenue – Facilitates the sale of upgrades, premium experiences, and complementary services.
Hotel modernization and differentiation – Improve the hotel's image by implementing innovative technology aligned with digital trends.
Features
Automated check-in and check-out – Allows guests to check in and out of the hotel without having to go through reception.
Document scanning and digital signature – Facilitates the digital capture of passports, ID cards, and the signing of terms and conditions.
Integration with PMS and hotel systems – Ensures that guest information is synchronized in real time with operational management.
Integrated payment options – Accept credit and debit cards, mobile payments, and NFC to ensure fast and secure transactions.
Issuing room cards or digital codes – Allows you to generate electronic keys or QR codes for room access without staff intervention.
Multilingual Support – Offers a multilingual interface to serve international guests.
Interactive hotel and service information – Displays details about restaurants, spa, activities, and operating hours.
Additional Service Reservations – Allows guests to reserve restaurant tables, spa treatments, or in-hotel experiences.
Virtual assistance and customer service – Includes chatbots or video calls with hotel staff to resolve questions in real time.
Promote deals and upgrades – Showcase special promotions and room upgrade options to generate additional revenue.
