Software
Software
Software
Service
Software
Hardware
Guest request management
Guest experience
Guest request management in hotels is the process of receiving, registering, following up on, and resolving guest requests and requirements during their stay. This can include requests for room service, information on local activities, restaurant reservations, transportation, room accommodations, and more. Efficient guest request management contributes to improved customer experience, satisfaction, and loyalty.
Advantages
- Improves guest satisfaction and experience by responding quickly and effectively to their requests and needs. - Facilitates communication and coordination between different departments to resolve guest requests. - Contributes to customer loyalty by demonstrating attention and care for their individual needs and preferences. - Provides valuable data and feedback to identify areas for improvement in hotel operations and service.
Features
- Creation and management of commercial proposals and personalized offers for potential clients and groups interested in hosting events, conferences, and activities at the hotel, with the goal of maximizing sales and occupancy. - Use of templates and proposal creation tools to design attractive and professional documents that highlight the hotel's services, facilities, and competitive advantages in a clear and persuasive manner. - Customization of proposals according to each client's needs and preferences, adapting prices, packages, and conditions to meet specific requirements and improve the relevance and perceived value of the offer. - Active tracking and management of submitted proposals through a proposal tracking system, which allows monitoring the status and customer interaction with the proposal, as well as scheduling reminders and follow-ups to close deals and convert prospects into customers. - Integration with hotel management systems (PMS), sales, and marketing to access up-to-date information on availability, rates, and capacity, ensuring the accuracy and consistency of the information presented in proposals and streamlining the reservation response and confirmation process.
