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Deferred payments
Financial
Deferred payments in hotels are a financing option that allows guests to pay for products and services in installments or deferred installments, rather than paying the full amount at the time of purchase. This system offers guests payment flexibility, allowing them to spread the cost of their stay or consumption over a specific period of time, according to the hotel's established conditions and policies. Deferred payments can be managed through billing and payment systems integrated into the hotel's PMS (Property Management System), or through agreements with financial institutions or payment service providers.
Advantages
- Offers guests payment flexibility and convenience by allowing them to spread the cost of their stay or consumption over deferred installments or installments, making it easier to manage their budget and finances throughout their stay. - Improves the accessibility and attractiveness of the hotel's products and services by expanding the payment options available to guests, which can increase sales and customer satisfaction. - Increases guests' purchasing and spending power by providing a financing alternative that allows them to access higher-value or higher-quality products and services without having to pay the full amount at the time of purchase. - Promotes customer loyalty and retention by offering a more flexible and personalized shopping experience tailored to guests' individual needs and preferences, which can increase repeat visits and referrals. - Allows the hotel to differentiate itself and stand out from the competition by offering an innovative and attractive payment option that adds value and convenience for guests, which can contribute to positive consumer perception and brand preference.
Features
- Offering flexible deferred payment options for hotel guests, allowing them to pay for services and amenities during their stay in installments or over a deferred period, rather than making a lump sum payment at the time of purchase. - Integration with the property management system (PMS) and reservation system to offer deferred payment options at the time of booking, during check-in, or at points of sale within the hotel. - Configuration of customized financing plans based on hotel policies and conditions, including interest rates, payment terms, and guest eligibility requirements. - Automatic collection management and reminders of pending payments through the property management system, with notifications and alerts for guests and hotel staff. - Tracking and analyzing the effectiveness of deferred payments in terms of customer satisfaction, increased conversion, and additional revenue generation, allowing strategies and policies to be adjusted as needed.
