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Academy Hotel SAAS: Hotel Technology from A to Z.

Understanding hotel technology without complications: key terms and definitions

At HotelSAAS, we make it easy: find the ideal software for your hotel in two ways. You can filter by department, exploring solutions designed to optimize areas such as reception, housekeeping, or revenue management. Or if you already have a specific software in mind, simply enter its name in our search engine and access all the information about its features, benefits, and integrations. The best hotel technology, just a click away!

Choose your search:

New openings tasks

Operations

New opening tasks are activities and processes that must be performed before a hotel is about to open its doors to the public, such as room preparation, installation, staffing, and system configuration.

Online check-in

Guest experience

Online check-in allows guests to check in early, usually through the hotel's website or mobile app. This streamlines the arrival process by reducing wait time at the front desk and allows guests to access their rooms directly upon arrival, improving the customer experience and the hotel's operational efficiency.

Online checkout

Guest experience

Online check-out software for hotels is a technological solution designed to simplify and optimize the guest departure process. This type of tool allows guests to check out from their mobile devices, tablets, or computers, without needing to go to reception. Thanks to this functionality, hotels can reduce wait times, improve the guest experience, and optimize operational efficiency.

Online reputation

Guest experience

Online reputation refers to the perception guests have of a hotel online, based on the reviews and comments they share on opinion platforms.

Online reputation widget

Marketing

The online reputation widget is a digital tool that allows hotels to display guest ratings and opinions from different review platforms, such as TripAdvisor or Google, directly on their website, to improve the trust and credibility of potential customers.

Online restaurant orders

Food and drinks

Online ordering in hotel restaurants is a service option that allows guests to place food and beverage orders through digital platforms, such as hotel websites or mobile apps, for in-room delivery or pickup at designated locations on the property. This system offers guests convenience and flexibility by providing a quick and easy ordering process, personalized product selection and delivery options, real-time order status tracking, and secure online payment. Online ordering can be integrated with restaurant management systems and point-of-sale (POS) systems for efficient and coordinated food and beverage service operations.

PMS

PMS

A hotel management system (PMS) is a comprehensive platform that allows hotels to manage and coordinate all operations and activities related to the administration and operation of the property, including reservations, check-in/check-out, room inventory, rates, billing, accounting, guest management, and more. This centralized system provides a single, comprehensive interface for hotel staff to efficiently manage all areas and departments of the property, optimizing productivity, effectiveness, and the quality of service offered to guests.

POS (Point of Sales)

PMS

A hotel point of sale (POS) system is a tool used to manage and process business transactions, such as sales of food, beverages, products, and services in the restaurant, bar, gift shop, spa, and other areas. This system records and processes customer payments, manages inventory, generates invoices, and collects sales data for analysis and tracking. POS systems can be computer-based software or physical devices (point of sale terminals) located in strategic locations throughout the property.

PPC (Pay per click) automation

Marketing

PPC automation is a system that uses algorithms and technology to automatically manage and optimize pay-per-click (PPC) advertising campaigns, with the goal of maximizing return on investment (ROI) and improving campaign performance.

Payment gateway

Financial

A hotel payment gateway is a technological platform that facilitates electronic payment transactions between the hotel and its guests, enabling the secure and rapid processing of financial transactions, such as reservations, purchases, service payments, deposits, and other charges related to a stay or use of the property. This gateway acts as an intermediary between the hotel and payment processing systems, such as banks, payment processors, and credit/debit card networks, ensuring the security and confidentiality of guests' financial and transactional information.

Payment links

Financial

Payment links for hotels. Everything you need to know about payment links.

Periodic tasks

Operations

Periodic tasks are routine activities that must be carried out on a regular basis in a hotel to maintain the efficient operation of the facilities and ensure customer satisfaction, such as cleaning, maintenance and equipment checks.

Personalization platform

Marketing

A hotel personalization platform is a technological tool that allows the collection, analysis, and use of customer data to deliver personalized experiences and services tailored to their preferences, needs, and behavior. These platforms can include features such as customer profiles, personalized recommendations, exclusive messages and offers, dynamic content, and more, which allow for deeper and more meaningful connections with customers and increase their satisfaction, loyalty, and value to the hotel. The platform can be integrated with hotel management systems, CRM systems, marketing systems, reservation systems, and other internal hotel systems for seamless and efficient personalization management.

Personalized review responses

Guest experience

Custom review responses are specific, tailored responses that hotels offer to customer reviews and comments on online review platforms.

Potential Guest Retention Widget

Marketing

The Lead Guest Retention widget is a digital tool that allows hotels to display personalized offers or incentives to website visitors who show intent to exit, with the goal of converting them into direct bookings.

Pre-booking chatbot

Marketing

The Pre-Booking Chatbot is an artificial intelligence tool designed to interact with customers during the booking process, providing instant assistance and guiding users through available options. It answers questions about availability, rates, and booking policies, and facilitates the booking process by offering personalized recommendations and real-time help.

Prepaid rate with insurance

Revenue management

Prepaid rates with insurance are a booking option in which guests pay in advance for their hotel stay and have the option to purchase cancellation insurance, allowing them to recover part or all of the amount in the event of a cancellation.

Price Matcher Widget

Marketing

The Price Match widget is a digital tool that allows hotels to show potential guests that the price offered on their website is the same or better than that offered through other distribution channels, encouraging direct bookings and ensuring price parity.

Price comparison widget

Marketing

The price comparison widget is a digital tool that allows users to compare the prices of products or services from different suppliers or sales channels in real time, with the goal of finding the best deal available.

Programmatic advertising

Marketing

Learn how programmatic advertising automates ad buying in real time, improving targeting accuracy and ROI for your business.

Proposal management

Sales

Hotel proposal management is the process of creating, presenting, tracking, and negotiating commercial proposals for potential or existing clients, such as groups, events, conventions, or corporate contracts. This involves gathering information, customizing offers, quoting prices, communicating with clients, and following up on negotiations to close favorable commercial deals for the hotel. Effective proposal management contributes to generating revenue and maximizing hotel occupancy.

Purchasing/warehouse management

Operations

Hotel purchasing and warehouse management refers to the process of planning, procurement, storage and distribution of products and supplies required for hotel operations, such as food and beverages, cleaning supplies, furniture, equipment and building materials. This includes supplier management, product selection, inventory control, cost tracking and supply chain optimization, with the objective of ensuring the availability and quality of necessary resources and controlling operating costs.

Purse bracelets

Guest experience

Hotel wristbands are portable devices that function as an electronic payment method for purchases and transactions within the hotel.

QR Codes

Marketing

QR codes are two-dimensional barcodes that contain encrypted information, such as web links, text or contact information. In the hotel context, they are used to provide quick and easy access to relevant information, such as restaurant menus, activity brochures, or safety instructions, by scanning with a mobile device. This enhances the customer experience by providing instant and contactless information.

Qualified traffic acquisition

Marketing

Qualified traffic acquisition refers to the process of attracting visitors to the hotel's website who have a high potential to convert into guests. This is achieved through targeted and segmented digital marketing strategies that deliver the right message to the right audience, increasing the chances of generating reservations and sales.

Queue manager in restaurants

Operations

A restaurant queue management tool is a system designed to optimize customer wait times. It allows restaurants to efficiently organize and manage queues, facilitating customer waiting times and improving restaurant operational efficiency. With features such as queue scheduling, wait notifications, real-time tracking, and data analytics, this tool helps reduce wait times, increase customer satisfaction, and optimize restaurant capacity.

RFP Request for proposals

Sales

The RFP (Request for Proposal) in hotels is a formal document used to solicit detailed proposals from suppliers for the procurement of specific goods and services.

Rate Shopper (price comparison)

Revenue Management

Rate Shopper is a tool that allows hotels to automatically compare room rates with those of competitors across different distribution channels.

Resellable rate

Revenue management

A rate that can be resold or distributed through various distribution channels, such as online travel agencies (OTAs), third-party websites, global distribution systems (GDS), and others. This rate would be accessible for purchase by end-customers through these channels, allowing the hotel to maximize its visibility and revenue potential by reaching a broad audience of potential guests.

Restaurant management platform

Food and drinks

A hotel restaurant management platform is a technological tool that facilitates the management and operation of hotel catering establishments, including functions such as table reservations, inventory management, cost control, staff scheduling, sales tracking, and more. These platforms optimize the efficiency, quality, and profitability of restaurant services, ensuring a satisfactory experience for guests and effective management for the hotel. The platform can be integrated with hotel management systems, point-of-sale (POS), reservation systems, and other internal hotel systems for integrated and efficient restaurant management.

Revenue Management System (RMS) (Rooms)

Revenue Management

The Rooms Revenue Management System (RMS) is an automated system that helps hotels optimize their revenue through dynamic room pricing and availability management.

Revenue Management System (RMS) (events)

Revenue Management

A Revenue Management System (RMS) for events is an automated system specifically designed to optimize the management of revenue related to the organization and sale of events in a hotel.

Revenue Management System (RMS) (restaurants)

Food and drinks

A Revenue Management System (RMS) for restaurants is an automated system specifically designed to optimize the management of revenue related to a hotel's food service offering.

Revenue management consulting

Consultancy

Hotel revenue management consulting involves the analysis, planning, and implementation of strategies to optimize revenue and profitability from available rooms. This includes dynamic pricing management, market segmentation, demand forecasting, and distribution optimization to maximize revenue per available room (RevPAR) and other key performance indicators. Revenue management consulting helps hotels make informed, strategic decisions to improve their financial and competitive performance.

Revenue management training

Revenue Management

Hotel revenue management training is a professional development and training process for hotel revenue management teams, aimed at improving their skills, knowledge, and competencies in revenue management and price optimization. This can include courses, workshops, seminars, and certification programs designed to provide an in-depth understanding of revenue management principles, strategies, and tools, as well as their practical application in the hotel industry.

Revenue platform for restaurants

Food and drinks

A hotel restaurant revenue platform is a digital tool designed to optimize revenue management and pricing strategies for hotel restaurants. This platform uses data and analytics to dynamically adjust prices, manage table availability, and maximize restaurant profitability through revenue management techniques.

Reviews Widget

Marketing

The review widget is a digital tool that allows hotels to display comments and ratings from previous guests on their website, helping to influence potential guests' booking decisions and improve the hotel's online reputation.

Room Selection

Sales

SEM strategy

Marketing

A SEM strategy for hotels is key to achieving greater exposure and quickly capturing bookings through paid ads on search engines like Google. With pay-per-click (PPC) campaigns, your hotel can appear at the top of the results when travelers search for accommodations in your destination, allowing you to attract potential guests at the exact moment they're ready to book. SEM gives you the flexibility to segment your audience based on location, interests, or travel dates, maximizing your return on investment. Additionally, you can promote special offers, exclusive packages, or events in real time, achieving immediate results. By combining an SEM strategy with strong SEO optimization, you not only ensure your presence in relevant searches but also boost the number of direct bookings without relying on intermediaries.

SEO strategy

Marketing

A hotel SEO strategy is essential to increasing your property's visibility in search engines and attracting more direct bookings. By optimizing your website content, improving your technical structure, and focusing on relevant keywords, you can ensure you appear at the top of Google's search results when travelers search for accommodations in your area. Additionally, an effective SEO strategy allows you to compete with large online booking platforms, offering a direct alternative for users interested in a more personalized experience and exclusive rates. From creating local content to optimizing images and loading times, every aspect of your site can be optimized to improve your rankings and attract more guests.

SII

Financial

Discover how to adapt your hotel to the SII (Immediate Supply of Information) with the right software. Stay compliant with the Treasury, automate VAT, and easily avoid penalties.

Selection software

Human Resources

Optimize your hotel recruitment with the best specialized Applicant Tracking System (ATS). Filter candidates, automate processes, schedule interviews, and improve your hotel's hiring process with an efficient, comprehensive, and user-friendly platform designed for the hospitality industry. Attract and retain top talent with technology tailored to your needs.

Shift management

Human resources

A hotel roster management tool is a system designed to optimize the allocation of work schedules for hotel staff. It allows for efficient shift distribution, taking into account staff availability, the hotel's operational needs, and labor regulations. With features such as shift scheduling, time tracking, and time-off request management, this tool improves productivity, reduces administrative time, and ensures adequate coverage across all areas of the hotel.

Signage for event rooms

Guest experience

Smart menus

Food and drinks

Smart Menus are interactive digital menus that offer customers an enhanced experience by accessing detailed dish information and customization options, and by placing orders directly from mobile devices.

Spa control and management

Operations

Spa management refers to the efficient oversight and administration of spa operations and services within a hotel. This includes scheduling treatments, managing reservations, assigning staff, overseeing inventory, and ensuring a relaxing and satisfying experience for guests. Spa management is critical to maximizing profitability and customer satisfaction in this business.

Supplier contract management

Operations

Supplier contract management in hotels is the process of negotiating, formalizing, monitoring, and enforcing contractual agreements with suppliers of products and services used in the hotel's operations. This includes contracts for food and beverage, housekeeping, maintenance, technology, transportation, and other external services, with the goal of ensuring favorable terms and conditions, quality and continuity of supply, and reducing operational and legal risks associated with third-party suppliers.

TV for hotels

Guest experience

Hotel TVs are televisions specifically designed for use in hospitality establishments, offering additional features such as access to cable television channels, streaming content, and interactive services for guests.

Tablets in room

Guest experience

In-room tablets are electronic devices provided in hotel rooms to provide interactive services, such as controlling lighting, thermostats, televisions, ordering room service, and accessing hotel information.

TicketBAI

Financial

Is your hotel in the Basque Country? Comply with TicketBAI regulations easily. Issue digitally signed invoices, automate tax returns, and avoid penalties with approved software.
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