Proposal management
Sales
Hotel proposal management is the process of creating, presenting, tracking, and negotiating commercial proposals for potential or existing clients, such as groups, events, conventions, or corporate contracts. This involves gathering information, customizing offers, quoting prices, communicating with clients, and following up on negotiations to close favorable commercial deals for the hotel. Effective proposal management contributes to generating revenue and maximizing hotel occupancy.
Advantages
- Streamlines and optimizes the process of creating and presenting commercial proposals to potential clients. - Facilitates the customization of offers and price quotes to suit each client's needs and preferences. - Improves communication and follow-up of negotiations with clients to close successful commercial agreements. - Contributes to increasing hotel occupancy and generating additional revenue through events and groups.
Features
- Recording and tracking guest complaints and claims for efficient incident management during their stay. - Centralization of complaints on a platform accessible to staff, enabling rapid responses. - Automatic assignment of complaints to the appropriate departments for resolution. - Transparent communication with guests about the status of their complaints and the actions taken. - Analysis of complaint trends and patterns to identify areas for improvement.
