Potential Guest Retention Widget
Marketing
Advantages
- Increase direct bookings by retaining website visitors who show interest in leaving the site with personalized offers or incentives. - Improve visitor-to-customer conversion by providing a final opportunity to take advantage of special offers or promotions.
Features
Identify website visitors who are interested in booking but have not yet completed a reservation, using behavioral tracking technology and data analytics to detect patterns and booking intent signals, such as rate searches, viewing room details, or repeat visits to booking pages. Offer personalized incentives and offers to convert visitors into booking leads, such as exclusive discounts, room upgrades, complimentary add-ons, or VIP benefits, displayed in a relevant and timely manner through the Retention Widget. Integrate tracking and conversion tracking features to identify the effectiveness of potential guest retention strategies by tracking user behavior after interacting with offers and analyzing conversion rates and engagement metrics to evaluate performance and make adjustments as needed. Personalize the user experience and widget content based on each visitor's profile, preferences, and browsing history, using CRM data, cookies, and behavioral analytics to deliver relevant and persuasive recommendations that align with individual needs and expectations. Facilitates two-way communication between the hotel and potential guests through the widget, allowing users to ask questions, request assistance, or receive personalized attention in real time via live chat, instant messages, or callback requests, increasing customer engagement and satisfaction.
