Reviews Widget
Marketing
Advantages
- Increases potential guests' trust by providing real testimonials from past guest experiences. - Improves the hotel's online reputation by displaying positive reviews and effectively managing negative ones. - Can influence booking decisions by providing relevant and objective information about the quality and experience of the accommodation.
Features
It collects and displays reviews and comments from previous guests on the hotel website, providing relevant, socially-proven information that influences users' booking decisions and improves the property's online reputation. It aggregates reviews from multiple sources, including review platforms, social media, and satisfaction surveys, to provide a comprehensive and objective view of the hotel's customer experience and increase the credibility and transparency of shared opinions. It allows users to filter and sort reviews based on different criteria, such as rating, date, room type, and specific amenities, to find relevant and useful information that aligns with their individual needs and preferences. It invites current and past guests to leave reviews after their hotel stay through follow-up emails, online satisfaction surveys, and direct requests during checkout, increasing engagement and the number of reviews received, and improving the representativeness of the sample. Respond proactively and professionally to negative reviews and critical comments, demonstrating a commitment to continuous improvement and customer satisfaction, and showing guests that the hotel values their opinions and is willing to address any issues or concerns they may have.
