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Academy Hotel SAAS: Hotel Technology from A to Z.

Understanding hotel technology without complications: key terms and definitions

At HotelSAAS, we make it easy: find the ideal software for your hotel in two ways. You can filter by department, exploring solutions designed to optimize areas such as reception, housekeeping, or revenue management. Or if you already have a specific software in mind, simply enter its name in our search engine and access all the information about its features, benefits, and integrations. The best hotel technology, just a click away!

Choose your search:

Digital tips

Guest experience

Digital transformation consulting

Consultancy

Digitize your hotel with expert consulting. Optimize processes, reduce costs, and implement the right technology for each department.

Digital twin

Marketing

A hotel digital twin is a virtual, digitized replica of a physical hotel, integrating real-time data and simulations to model and predict hotel behavior and performance under different scenarios. This enables hoteliers to make informed, strategic decisions about operations management, infrastructure investment, and long-term planning by providing an accurate and dynamic representation of the operating environment and the interactions between key factors.

Digitalization of the supply chain

Operations

The digitization of the hotel supply chain involves the adoption of digital technologies to optimize and more efficiently manage the procurement, storage, and distribution processes of the products and services necessary for hotel operations. This includes the use of inventory management software, order tracking systems, and online purchasing platforms, among others.

Direct booking widget

Marketing

The direct booking widget is a digital tool that allows guests to book rooms or other services directly through the hotel's website, without the need for intermediaries or third-party distribution channels, thereby increasing direct bookings and hotel profitability.

Direct channel benchmark

Marketing

Direct channel benchmarking is a process that involves comparing the performance and results of a hotel's direct sales and distribution strategies with those of its competitors or industry standards, with the goal of identifying opportunities for improvement and optimization.

Disparities

Revenue Management

Hotel disparities refer to differences or discrepancies between rates or room availability offered across different distribution channels, such as booking websites, online travel agencies, and direct bookings. These disparities can arise due to data synchronization issues or inconsistent pricing strategies, which can impact customer perception and the effectiveness of the hotel's revenue management strategy.

Disparities Widget

Marketing

The Price Disparities Widget is a digital tool that allows hotels to monitor and manage price discrepancies between different distribution channels and prevent unfair competition or sales cannibalization by ensuring consistent and equitable prices across all sales channels.

Distribution consulting

Distribution

Hotel distribution consulting consists of specialized advice and the implementation of strategies to maximize the distribution and visibility of room inventory across different sales channels. This includes managing OTAs (Online Travel Agencies), GDS (Global Distribution Systems), metasearch engines, and other distribution partners to expand the hotel's market presence and increase direct bookings. Distribution consulting helps hotels optimize their distribution strategy and achieve their maximum revenue potential.

Dynamic restaurant pricing

Food and drinks

Dynamic pricing in hotel restaurants is a pricing strategy that automatically adjusts the prices of products and services based on demand, availability, and other relevant factors in real time. These strategies help restaurants maximize revenue and profitability by adapting prices to market conditions and customer behavior.

ERP Finance

Financial

A hotel finance ERP (Enterprise Resource Planning) is an integrated management system designed to streamline and automate a hotel's accounting and financial processes. This includes accounting, billing, asset management, cost control, budget tracking, and financial reporting, with the goal of improving transparency, accuracy, and control over the hotel's financial operations.

Electric charging for vehicles

Sustainability

Discover how to offer electric vehicle charging at your hotel. Increase guest satisfaction, boost your sustainable image, and attract new guests.

Electronic invoice

Financial

Electronic invoicing in hotels refers to the process of issuing, sending, and receiving invoices in electronic format instead of paper. This involves the use of digital systems and platforms to generate, send, and archive electronic invoices, with the goal of reducing paper use, streamlining administrative processes, and improving efficiency in hotel payment and accounting management.

Electronic notifications

Financial

Avoid penalties and manage your legal obligations with electronic notification software for hotels. Centralize notifications from the Treasury, Social Security, and more, with automatic alerts and secure management.

Email Booking Assistant

Marketing

Email booking automation is a system that uses technology to manage and process hotel room reservations or other related services through email interactions, without the need for human intervention.

Email marketing

Marketing

Hotel email marketing is a digital marketing strategy that involves sending personalized emails to current and potential guests to promote hotel services, offers, events, and other news. These emails can include relevant and engaging information for the recipients, with the goal of encouraging engagement, increasing bookings, and improving customer loyalty.

Event Consulting

Consultancy

Hotel event consulting involves specialized advice and planning for the organization and management of on-site events. This includes everything from small meetings and conferences to corporate events, weddings, and special celebrations. Event consulting helps hotels maximize revenue and enhance the guest experience by offering personalized, high-quality services for memorable and successful events.

Facial recognition

Guest experience

Facial recognition is a technology that allows people to be identified and authenticated by analyzing unique facial characteristics.

Food and Beverage Business Intelligence

Food and drinks

Business Intelligence (BI) applied to food and beverage is a set of technologies and tools that allow the collection, analysis, and visualization of data related to a hotel's food and beverage operations, with the goal of improving operational efficiency and profitability.

Food and beverage platform

Food and drinks

A hotel food and beverage platform is a technological tool that facilitates the management and marketing of restaurant-related products and services at the hotel. These platforms can include features such as digital menus, online ordering, table reservations, inventory management, sales tracking, and more, which optimize operations and improve the customer experience in the hotel's restaurants, bars, and food and beverage services. The platform can be integrated with restaurant management systems, point-of-sale (POS), reservation systems, and other internal hotel systems for integrated and efficient restaurant management.

Food waste

Sustainability

Discover the impact of food waste on the environment and the economy. Learn how to reduce it through sustainable practices and contribute to a more responsible and safer future for everyone. Together we can make a difference!

GDS

Distribution

The GDS (Global Distribution System) is a global distribution system used in the hotel industry to manage and distribute room inventory across multiple booking channels, such as travel agencies, booking websites, and corporate travel management systems. Hotels can connect to a GDS to expand their reach and visibility in the global market, increase bookings, and optimize room occupancy by being exposed to a wide network of travel agents and potential guests.

Gift vouchers

Guest experience

Gift vouchers are a way to incentivize and reward hotel guests by offering them the opportunity to purchase gift vouchers or certificates that can be redeemed for services, experiences, or stays at the hotel, either for personal use or as gifts for friends and family.

Group displacement calculator

Revenue Management

A group travel calculator is a tool that allows hotels to estimate the financial and operational impact of group arrivals, facilitating planning and decision-making related to resource allocation and capacity management.

Guest Complaint Management

Guest experience

Guest complaint management in hotels is the process of receiving, recording, tracking, resolving, and following up on complaints, grievances, or negative feedback from guests about their hotel experience. This involves actively listening to guests' concerns, taking steps to address and resolve identified issues, and taking corrective measures to prevent future recurrences. Efficient complaint management contributes to improving customer satisfaction and protecting the hotel's reputation.

Guest Experience Platform

Guest experience

Guest counseling/request platform

Guest experience

A hotel guest advisory/request platform is a digital tool that allows customers to make requests, consult information and receive assistance during their stay at the establishment. These platforms can include functions such as ordering room service, restaurant or spa reservations, information on local events, transportation and tourist activities, as well as direct communication with hotel staff to resolve questions or issues. The platform can be available through a mobile app or web portal, providing a personalized and convenient experience for guests.

Guest experience platform

Guest experience

Guest request management

Guest experience

Guest request management in hotels is the process of receiving, registering, following up on, and resolving guest requests and requirements during their stay. This can include requests for room service, information on local activities, restaurant reservations, transportation, room accommodations, and more. Efficient guest request management contributes to improved customer experience, satisfaction, and loyalty.

Hotel Management Software

Operations

Hotel management software is a comprehensive platform designed to facilitate the management and operation of hotels in areas such as reservations, check-in/check-out, guest management, accounting, sales, marketing, and more. This type of software centralizes and automates key hotel processes, enabling more efficient management, optimizing the guest experience, and maximizing revenue. Hotel management software can be tailored to each hotel's specific needs and offers customizable features to improve productivity and profitability.

Hotel audit

Marketing

What is a Hotel Audit? A comprehensive evaluation of a hotel's digital presence to detect improvements in SEO, SEM, and user experience.

Housekeeping platform

Operations

A hotel housekeeping platform is a digital tool designed to optimize the management of cleaning and maintenance operations in hotel rooms and common areas. This platform facilitates task assignment, progress tracking, supply inventory management, and communication between housekeeping staff and management.

Human resources (HR) platform

Human resources

A hotel human resources (HR) platform is a digital tool designed to manage and administer personnel management functions, such as recruiting, hiring, training, shift scheduling, payroll, performance evaluation, and benefits management. This platform centralizes and automates HR processes to improve efficiency and employee experience.

Immersive Hotel

Marketing

An immersive hotel is a hospitality experience that goes beyond the traditional amenities and services offered by hotels. It incorporates elements of virtual reality (VR), augmented reality (AR), and interactive technologies to create unique and immersive environments and experiences for guests. This can include themed rooms, virtual tours, interactive activities, games, digital entertainment, and multimedia content, all with the goal of surprising, captivating, and exciting guests throughout their hotel stay.

In-house chatbot

Marketing

An in-house chatbot is an artificial intelligence tool designed to interact with guests in real time through a hotel's website or mobile app. It provides instant assistance, answers frequently asked questions, and offers personalized recommendations, improving the customer experience and increasing the hotel's operational efficiency.

Interactive kiosk

Guest experience

Interactive hotel kiosks are touchscreens that provide guests with digital information and services, such as check-in/check-out, reservations, tourist information, hotel services, and more. These devices offer an interactive and personalized experience, allowing guests to access services and perform actions autonomously and conveniently during their hotel stay.

Interdepartmental communication

Operations

Interdepartmental communication in a hotel refers to the interaction and coordination between the organization's different departments and functional areas. This includes the transmission of information, the sharing of resources, and collaboration on projects and activities to ensure efficient operations and a satisfactory guest experience. Effective communication between departments is essential to maintaining the cohesion and smooth operation of a hotel.

Interdepartmental forecast

Revenue Management

Interdepartmental forecasting in hotels is a planning and forecasting process that involves multiple departments within the hotel, such as sales, operations, finance, and human resources. The objective is to predict the hotel's future demand and needs in terms of occupancy, revenue, resources, and staffing, in order to optimize strategic planning and resource allocation across the organization.

Interface with other PMS

PMS

The interface with other PMS (Property Management System) in hotels is the integration and communication between the hotel management system and other systems or platforms used in the hotel, such as reservation systems, distribution systems, sales systems, accounting systems, among others. This allows for data transfer and information synchronization between different systems to ensure coherence and consistency in hotel management and operations, as well as facilitate process automation and optimization of the guest experience.

Internal surveys

Guest experience

Internal hotel surveys are feedback tools used to gather employee opinions and comments on various aspects of the organization and the work environment. These surveys can address topics such as job satisfaction, leadership, teamwork, internal communication, and professional development opportunities, with the goal of identifying areas for improvement and strengths and promoting a positive and productive work environment.

KPI Alerts

Revenue Management

KPI Alerts for Hotels – Monitor and Optimize Your Revenue Management in Real Time KPI Alerts is the essential tool for hoteliers and revenue managers looking to efficiently monitor their key performance indicators (KPIs). Receive automatic notifications when metrics such as occupancy, ADR, RevPAR, or pickup exceed or fall below established values, allowing you to react in real time and maximize revenue. 🔹 Real-time monitoring of key revenue metrics 🔹 Customized alerts based on hotel objectives 🔹 Integration with PMS, RMS, and BI for always-up-to-date data 🔹 Automation of reports and trends to improve decision-making 🔹 Multi-channel notifications via email, SMS, or mobile app Optimize your revenue management strategy, reduce errors, and stay ahead of the competition with KPI Alerts. Sign up now and improve your hotel's profitability!

Key bracelets

Guest experience

Hotel key bracelets are portable devices that function as electronic keys to access hotel rooms and restricted areas.

Lead generation

Sales

Attract new guests with professional lead generation campaigns for your hotel. Ideal for events, corporate, wellness, and more. Convert traffic into bookings.

Lost and Found

Guest experience

The hotel lost and found service is a system for managing and storing items left behind by guests during their stay at the hotel. This service allows guests to recover their lost belongings safely and efficiently through a check-in, storage, and return process coordinated by hotel staff. Lost items can include personal items such as keys, documents, electronic devices, clothing, accessories, among others, left by guests in common areas, rooms, or hotel facilities.

Loyalty

Marketing

Hotel loyalty programs are strategies designed to incentivize and reward guest loyalty through special benefits and rewards. These programs may include memberships, points, discounts, room upgrades, exclusive services, or other perks for frequent members, with the goal of maintaining and growing the guest base and encouraging repeat direct bookings at the hotel.

Maintenance platform

Operations

A hotel maintenance platform is a digital tool designed to manage and optimize preventive and corrective maintenance activities for hotel facilities, equipment, and systems. This platform facilitates task scheduling, maintenance tracking, asset management, inventory control, and reporting on asset status and performance.

Marketing consulting

Consultancy

Hotel marketing consulting involves the analysis, development, and execution of customized marketing strategies to increase visibility, demand, and customer loyalty. This includes identifying market opportunities, segmenting audiences, creating persuasive messages, and implementing effective promotional tactics. Marketing consulting helps hotels achieve their business goals and stand out in a competitive market.

Metasearch manager

Marketing

Hotel metasearch engines are online platforms and search engines that allow users to compare and book accommodations across different websites and travel agencies in one place. These platforms compile information from multiple sources, such as hotel websites, OTAs (Online Travel Agencies), specialized metasearch engines, and others, to offer users a wide variety of options and prices. Metasearch engines facilitate the search and comparison of accommodation options, allowing users to find the best deal based on their preferences and needs.

Mini bar

Operations

Hotel minibars are a convenience service that offers a selection of beverages and snacks in guest rooms. These minibars are typically equipped with a refrigerator or minibar, along with a variety of items such as water, soft drinks, beer, wine, liquor, snacks, chocolates, and more, which are available for consumption during the hotel stay. Minibars offer convenience and convenience in the comfort of guests' rooms, although these items are usually charged additionally to the price of the stay.

Mobile to TV Cast - IPTV

Guest experience

Mobile-to-TV streaming, also known as "casting," is a technology that allows users to play multimedia content from their mobile devices (such as smartphones or tablets) on a television screen.
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