Interactive kiosk
Guest experience
Interactive hotel kiosks are digital terminals designed to optimize the guest experience and streamline hotel operations, becoming a key tool in hotel digitalization. These devices, equipped with intuitive touchscreens and specialized software, allow guests to check in and out autonomously, manage reservations, select rooms, make secure payments, and obtain information about hotel services or tourist destinations. Their integration with hotel management systems (PMS) ensures real-time data synchronization, improving operational efficiency and reducing wait times at reception. Furthermore, their use not only minimizes physical interactions in response to post-pandemic trends but also enhances the hotel's perception of modernity and technology, attracting a more connected and demanding audience. Interactive kiosks not only improve the guest experience by offering fast and personalized processes, but also benefit hotels by reducing operating costs and freeing staff from repetitive tasks, allowing them to focus on higher-value interactions. Their customizable and multilingual design makes them ideal for hotels of all categories, from large chains to boutiques, providing an adaptable and scalable solution. Implementing interactive kiosks in a hotel is a strategic decision that boosts customer satisfaction, improves efficiency, and positions the property as a leader in technological innovation, making them an essential trend in today's hotel sector.
Advantages
Streamlined check-in and check-out : Allows guests to check in or out in minutes, reducing lines at reception.
24/7 Availability : They operate 24 hours a day, ensuring that customers can manage their requests at any time.
Reduction of operating costs : They reduce the workload of staff, which allows for savings in human resources or the allocation of resources to tasks with higher added value.
Improved customer experience : They offer fast, personalized, and hassle-free processes, increasing overall guest satisfaction.
Multilingual support : Your software can be configured in multiple languages, making it easier to interact with international guests.
PMS Integration : Kiosks interact directly with the hotel management system, synchronizing data in real time for greater efficiency.
Secure payment options : Including electronic payment systems, allowing guests to make quick and reliable transactions.
Promotion of additional services : They can show special offers, room upgrades, tourist packages or other hotel services, encouraging additional revenue.
Intuitive and accessible design : Touchscreens are designed to be easy to use by anyone, including guests with limited technological experience.
Reduction of physical interactions : Ideal for ensuring social distancing and responding to post-pandemic trends.
Optimizing staff time : Frees your team from repetitive tasks, allowing them to focus on providing more personalized, high-quality service.
Increased perception of modernity : They reinforce the hotel's image as a technological and innovative establishment.
Efficient incident management : Kiosks can include options to report specific issues or requests, speeding up response times.
Adaptability to different needs : They are ideal for both large hotel chains and small boutique establishments, thanks to their flexibility and customization.
Real-time data : Collects and processes information that can be used to analyze customer behavior and optimize internal processes.
Features
Automated check-in and check-out : Allows guests to check in and out quickly, with real-time confirmation.
Integration with the hotel PMS : Ensures synchronization of data such as reservations, room availability, and payments.
Room Selection : Option to choose a room based on preferences such as view, floor, or bed type.
Payment processing : Includes secure payment terminals for credit and debit cards, as well as digital methods such as Apple Pay or Google Pay.
Document reading : Scanner for ID cards and passports, streamlining guest check-in.
Key Card Printing : Generates and delivers electronic keys at check-in.
Multilingual Support : Multiple language support to serve international guests.
Service Personalization : Offer upgrades, activity bookings, romance packages, spa access, etc.
Reservation Management : Function to confirm, modify or cancel reservations without having to interact with staff.
Promotions and upselling : Space to showcase exclusive promotions, room upgrade offers, and additional services.
Tourist and hotel information : Screen for maps, service schedules, local recommendations, and nearby events.
Real-time technical support : Button or system to contact reception in case of questions or problems during use.
Access to satisfaction surveys : Collect feedback from guests after their stay, encouraging continuous improvement.
Adaptive configuration : Customize the design and functionality according to the hotel's identity.
Access for guests with reduced mobility : Adjustable screen or ergonomic design that complies with accessibility regulations.