Guest Complaint Management

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Guest Complaint Management

Streamline guest complaint resolution by assigning urgent service recovery tasks to department heads and effortlessly track both your Complaint Costs and Quality Costs.

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Product Features

• Address guest complaints immediately while they are still at the hotel

• Add and track positive guest comments. Document the steps taken to resolve complaints and guest reaction.

• Assign comment resolution to the relevant people

• Indicates the resolved comments, detailing the solution and the associated compensation and costs

• Track your Quality Costs (VIPs, birthdays, loyalty, etc.)

Learn about their product through an interview with HotelSAAS

At HotelSAAS, we put ourselves in the hotelier's shoes and ask them everything you need to know so you can decide if you really need their product.