Online reputation
Centralize your guest review management
In the competitive hotel industry, guest perception is crucial in purchasing decisions. With our Online Reputation system, you have the power to monitor, manage, and improve your property's image in real time, from a single platform.
Why is our solution essential?
1. Comprehensive View of Your Reputation: Access all the comments and ratings your guests leave on all major channels, from OTAs to social media. Our system brings all this valuable information together in one place, giving you a clear and comprehensive view of how your hotel is perceived.
2. Key Indicators at Your Fingertips: Analyze the most important indicators to understand what your guests really think. From cleanliness and service to location and price, our system provides you with the data you need to make informed decisions that improve customer satisfaction and, consequently, your reputation.
3. Respond and Improve in Real Time: Don't let a bad review damage your reputation. Our system allows you to respond quickly to comments, showing future guests that you care about their experience and are committed to continuous improvement.
4. Total Control of Your Image: By actively monitoring and managing your online reputation, you can identify trends, anticipate potential problems, and reinforce the positive aspects that differentiate your hotel from the competition.
Product Features
• Comment history since the hotel registered on the channel: sorted, filtered.
• Read all your customers' comments, regardless of their origin, and manage your responses from one place.
• Automatic review translator
Your OTA search ranking: Discover your channel ranking and your position in each OTA's listing.
• Know customer ratings by criteria and channel.
• Find out your hotel's strengths and weaknesses for your customers at every point in time.
• Highlight your hotel with confidence and transparency: Reinforce your hotel's status as the best booking option by bringing customer reviews to your future guests through your direct channel thanks to our Quality Program.
Learn about their product through an interview with HotelSAAS
At HotelSAAS, we put ourselves in the hotelier's shoes and ask them everything you need to know so you can decide if you really need their product.
