Call Me Widget
Marketing
Advantages
- Facilitates communication between the hotel and potential guests by offering a convenient option to request assistance or additional information. - Improves user experience by providing a direct and quick way to contact them for urgent inquiries or reservations.
Features
Offer users the option to request a phone call from the hotel to learn more about rates, availability, services, and booking policies, providing an additional channel of communication and assistance that encourages engagement and conversion of potential customers. Incorporate a contact form on the hotel website where users can enter their name, phone number, and optional message, and submit a call request to the customer service or sales team, with the option to choose the best time to be contacted. Notify hotel staff of incoming call requests through automated email alerts, text messages, or mobile app notifications, ensuring a timely response and personalized attention to user inquiries. Assign call requests to specific agents or departments based on the nature of the inquiry—such as reservations, general information, customer service, or sales—to ensure users receive the appropriate attention and assistance according to their individual needs. It records and tracks call requests, with records of response time, conversation details, and follow-up actions, allowing the hotel to evaluate the effectiveness of customer service and continuously improve the quality of service provided to users.
