Chatbot (pre-in-post)

Chatbot (pre-in-post)
Quicktext is revolutionizing the hospitality industry with Velma, the AI virtual assistant for hotels. A hybrid approach that merges generative and conversational AI to instantly resolve 85% of traveler questions and requests without human intervention.

The result: Increased customer satisfaction, increased productivity, and increased revenue.

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Product Features

Instant customer support: Velma is equipped to automatically resolve up to 85% of customer request management at all stages of the journey, whether pre-booking, pre-arrival, or during the stay, thanks to its 1,900 data points.

Operational efficiency: In addition to resolving questions, Velma filters customer requests to direct requests—groups, room service requests, and more—to the correct system or person.

Velma covers all communication channels: Live chat, Facebook, WhatsApp, Instagram, Google Business chat, and the hotel app. You can also schedule push messages through channels like WhatsApp to promote hotel services or gather feedback from guests during their stay.

Velma can be integrated with the hotel's technological ecosystem: CRM, PMS, Booking Engine, Web app, among others.

Booking Generation: By interacting with customers, Velma captures useful data that can be used to generate quotes. For customers who don't complete their booking, Velma generates an alert with all the relevant information so the reservations team can follow up with the sales team.

Learn about their product through an interview with HotelSAAS

At HotelSAAS, we put ourselves in the hotelier's shoes and ask them everything you need to know so you can decide if you really need their product.