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Features

Personalization: Ability to offer personalized offers based on guest booking history and preferences. Guest Segmentation: Functionality to segment guests based on different criteria, such as room type booked, booking frequency, or guest profile. Automation: Process automation to send upselling offers in a timely and efficient manner. PMS Integration: Integration with the hotel's property management system (PMS) to access real-time booking data and guest profiles. Monitoring and Analytics: Tools to monitor the performance of upselling offers and analyze their impact on revenue and guest satisfaction. Inventory Management: Functionality to manage the inventory of additional services available for upselling, such as rooms with special views, room upgrade packages, etc. Reporting and Metrics: Generation of detailed reports on upsell sales, conversion rates, and other key metrics. Intuitive User Interface: Easy-to-use interface for both hotel staff and guests, making it easy to navigate and select upselling offers. Integration with communication channels: Integration with communication channels such as email, text messages, or hotel mobile apps to effectively send upselling offers. Guest feedback: Functionality to collect guest comments and opinions on upselling offers to continuously improve the hotel's upselling strategy.

Upselling

Revenue Management

Software

Service

Hardware

Upselling in hotels is a sales technique that involves offering guests additional products or services during the booking process or during their stay, with the aim of increasing the total sale value and improving the customer experience.

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Canary Technologies
Canary Technologies
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Advantages

- Increase hotel revenue by encouraging the purchase of complementary services or upgrades during a reservation or stay. - Improve guest satisfaction by offering value-added options that can enhance their stay and satisfaction. - Help optimize hotel occupancy and profitability by taking advantage of upselling opportunities and maximizing spend per guest.

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