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Payment links
Financial
Hotel payment links are digital tools that allow properties to receive payments quickly, securely, and easily using a unique link. This link can be generated from the hotel's management system or a payment gateway and shared with guests via email, SMS, messaging apps, or even social media.
These links are designed to simplify the checkout process, eliminating the need for physical transactions or manually entering card information into phone systems. Clicking on the link directs the customer to a secure payment page, where they can complete the transaction using a variety of payment methods, including credit and debit cards, digital wallets (Google Pay, Apple Pay), or bank transfers.
Here are some uses for paid links:
Advance Payment: To guarantee non-refundable stays or reservations without a credit card.
Partial payments or deposits: To secure additional services such as events, weddings, or group bookings.
Extra charges: For charges after departure (minibar, spa services, etc.).
Last-minute payments: Ideal for managing short-term reservations.
Advantages
1. Simplify the payment process: Send a direct link so the customer can complete the payment without having to manually enter card details into the hotel system.
2. Enhanced security: Complies with regulations such as PCI DSS, ensuring the protection of customer data and reducing the risk of fraud.
3. Agile payment processing: Facilitates the receipt of payments in real time, speeding up the confirmation of reservations or services.
4. Greater payment flexibility: Customers can pay from any device and with a variety of payment methods (cards, digital wallets, transfers).
5. Reduction of human errors: Minimizes errors in manual data entry, since the customer is the one who directly completes the payment information.
6. Ideal for advance payments: Perfectly suited for non-refundable reservations, security deposits, and partial payments for additional services.
7. Frictionless customer experience: Offers a quick and easy checkout process, improving the perception of the hotel's service.
8. Versatility in communication: Links can be sent via email, SMS, or messaging apps, tailored to the customer's preferences.
9. Increased payment conversion: Reduce drop-offs by offering a quick and accessible solution that encourages customers to complete the payment.
10. Ideal for post-payments: Perfect for managing extra charges such as a minibar, room service, or additional services after check-out.
11. Transparency in charges: The customer receives a clear breakdown of the amount, which reduces disputes over charges.
12. Integration with hotel systems: Compatible with PMS, payment gateways, and accounting systems, optimizing financial operations.
13. Reduction in cash use: Promotes electronic payments, reducing cash handling and associated risks.
14. Payment Process Automation: Links can be automatically generated for certain types of reservations or services, saving staff time.
15. Adaptability for international clients: Supports payments in different currencies, facilitating transactions with guests from anywhere in the world.
Features
1. Compliance with security regulations (PCI DSS): Ensure your solution meets security standards to protect customer data and prevent fraud.
2. Integration with the hotel's PMS: The tool should connect to the hotel management system to automate processes such as reservations, partial payments, and extra charges.
3. Multiple payment options: Should support credit/debit cards, bank transfers, digital wallets (Apple Pay, Google Pay), and, if possible, cryptocurrencies for greater flexibility.
4. International payment functionality: Ability to accept payments in different currencies and manage automatic conversions, ideal for hotels that serve foreign clients.
5. Automatic generation of custom links: Allows you to create unique links with preconfigured information, such as amount, contracted service, and dates.
6. Real-time notifications and confirmations: Send automatic confirmations to the customer and the hotel after completing payment, streamlining operations and improving transparency.
7. Integration with payment gateways: The tool must be compatible with recognized payment gateways (Stripe, PayPal, Adyen, etc.), ensuring reliability and technical support.
8. Payment scheduling: This option should include options for setting future payment dates or recurring payments, which is useful for extended stays or subscriptions.
9. Payment analytics and reporting: The solution should offer detailed reports with metrics such as success rates, processing times, and payment origins, helping to optimize finances.
10. Integration with communication channels: The system should allow links to be sent via email, SMS, or WhatsApp, facilitating payment collection through the customer's preferred channel.
Additional options that add value:
Ability to manage refunds: Should include a feature to process returns quickly and easily.
Offline Payments: Option to generate links that can be used even when there is no direct connection to the systems.
Branding customization: Ability to include the hotel's logo, colors, and name on the checkout page to maintain brand consistency.
