Software
Software
Software
Service
Software
Hardware
Virtual Assistant
Guest experience
A virtual hotel assistant is an automated solution, based on artificial intelligence or predefined rules, that serves and responds to guests in real time through channels such as the web, WhatsApp, chatbot, or social media .
You can manage FAQs, reservations, recommendations, digital check-in, internal requests, or even service upselling, all without human intervention.
The goal is to improve operational efficiency , provide immediate 24/7 support , and free up front-desk and customer service staff for higher-value tasks.
Advantages
24/7 Immediate Attention: Respond to guests regardless of the time or team workload.
Saving staff time: Reduce repetitive tasks and free up staff for personalized care.
Increase direct bookings: You can manage bookings or redirect to your booking engine with active promotions.
Improved guest experience: Useful and timely information throughout the stay: opening hours, Wi-Fi, room service, etc.
Multi-channel support: Works on WhatsApp, the web, the app, Messenger, or even through interactive screens.
Response Personalization: Respond with relevant information based on the guest's profile or stage of the trip.
Customer data collection: Useful for CRM, segmentation, or subsequent marketing actions.
Automated basic incident management: Report issues (e.g., no towels, cleaning) directly to the internal team.
Automated upselling and cross-selling: You can recommend room upgrades, breakfast, spa, or late check-out.
Improve online reputation: Fast and efficient service increases satisfaction and reduces complaints.
Features
Intelligent chatbot with AI or predefined flows : To answer frequently asked questions and guide the user.
Integration with PMS and booking engine : Allows you to check availability or start a reservation.
Multilingual Responses : To accommodate international guests.
Automation of common responses : Wi-Fi, schedules, cancellation policy, services, directions, etc.
Escalation to human agent when necessary : To avoid blocking the customer if they need personalized attention.
Multi-channel support : Must be able to integrate with WhatsApp, web, Messenger or proprietary apps.
Backoffice for configuration and tracking : Panel where the hotel can edit responses, view metrics, or activate campaigns.
Data collection and analysis : Knowing which questions are most frequently asked, response rate, satisfaction, etc.
Internal request management : Connection with housekeeping, maintenance, reception or kitchen.
Brand/hotel customization option : Adaptation of tone, language, iconography and messages to the style of the establishment.
