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HotelSAAS Experts

Discover in the HotelSAAS Experts interviews everything they have to tell us about the technological challenges and needs they face in their establishments.

Pablo Gago

Global Chief Strategy & Innovation Center

Room Mate Hotels


Room Mate Hotels is a Spanish hotel chain founded in 2005 by Kike Sarasola , known for its modern, urban-friendly approach. The chain has more than 20 hotels in key cities across Europe, the Americas, and the Middle East , including Madrid, Barcelona, New York, and Milan.

Room Mate is distinguished by its philosophy of making guests feel "like they're at a friend's house," with a strong focus on technology and innovation to enhance the guest experience. The chain has pioneered technological solutions such as WiMate , a free portable Wi-Fi service that allows guests to stay connected inside and outside the hotel, and has introduced apps and digital services to facilitate check-in and personalize their stay.

Their focus on digitalization and the use of big data allows them to anticipate customer needs and offer a more personalized experience. Room Mate continues to invest in technology and sustainability , aiming to continue innovating in the hotel sector.

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