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Online Reputation

What is it?

Guest experience

The online reputation of a hotel It refers to the perception and opinions that customers have about the establishment in the digital environment. This reputation is formed through the reviews, comments and ratings that guests leave on different online platforms such as review websites, social networks and travel forums.

The main functionalitiesOnline reputation for a hotel includes the ability to monitor and manage the establishment's image and reviews online. This involves tracking reviews, responding to customer feedback in a timely manner, and taking steps to improve customer satisfaction and resolve issues.

The advantages of having a good online reputation for a hotel are significant. A positive reputation can influence future guests' decision-making, as other guests' opinions can build trust and credibility. A good reputation can also help the hotel stand out from the competition, attract new guests and encourage loyalty from existing ones.

Additionally, effective online reputation management allows the hotel to be aware of customer needs and expectations, identify areas for improvement, and take corrective actions to ensure a satisfactory experience.

What do I need it for? 

✴️ Automate day-to-day management

✴️ Meet my guests

✴️ Improve hotel quality

Online Reputation

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