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Interdepartmental communication

What is it?

Operations

The interdepartmental communication platform in a hotel is a software designed tofacilitate communication and collaboration between the different departments and areas of a hotel. 

Its main objective is to improve operational efficiency, coordination and timely response between teams, ensuring a seamless experience for guests.

 An interdepartmental communication tool can offer the following features and functionalities: 

Instant messaging: Allows members of different departments to communicate quickly and directly through instant messages, eliminating the need for telephone communications or emails. 

Notifications and alerts: The tool can send notifications and alerts to relevant departments to report important events, service requests or any other situation that requires immediate attention. 

Task and assignment management: Allows you to assign and track tasks and responsibilities between departments, ensuring that guest requests are addressed in a timely and efficient manner. 

Share files and information:It facilitates the exchange of files and documents between departments, which is especially useful for sharing updated information about reservations, events, changes in services, among others.

History Record and Tracking: The tool can keep a record of past communications, allowing teams to keep track of issues resolved, requests addressed, and relevant details for future reference. 

Mobile access: Some tools offer a mobile application that allows team members to access and collaborate on interdepartmental communication from anywhere within the hotel.l. 

Integration with other systems: Can integrate with other systems used in the hotel, such as property management system (PMS), customer relationship management system (CRM), or access control system, to access up-to-date information and share data relevant between departments.


What do I need it for? 

✴️ Automate day-to-day management

✴️ Improve guest satisfaction

✴️ Increase employee productivity

Interdepartmental communication

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