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Chatbot (pre-in-post)

What is it?

Marketing

an artificial intelligence application designed to interact with guests before, during and after their stay at a hotel. This type of chatbot integrates into the hotel's digital platform, such as its website or mobile app, and uses natural language to communicate with users.

  1. Pre-stay: Before guests arrive at the hotel, the chatbot can provide information about reservations, room availability, rates, services offered, cancellation policies, check-in and check-out times, and answer frequently asked questions. It can also help guests make reservations, modify or cancel existing reservations, and even offer recommendations on local activities and nearby attractions.

  2. During the stay (in-stay): Once guests have arrived at the hotel, the chatbot can offer a variety of services, such as requesting room services, asking questions about the hotel facilities such as the gym, spa, restaurants, pool, etc., providing information about events or activities within the hotel, facilitate communication with hotel staff for special requests or in-room technical issues, and provide real-time assistance for any questions or concerns guests may have during their stay.

  3. Post-stay: After guests have checked out, the chatbot can send satisfaction surveys to collect feedback on their experience, help with final billing and resolve any outstanding issues, provide information about loyalty programs or future promotions, and offer assistance for future reservations.

What do I need it for? 

✴️ Improve guest satisfaction

✴️ Saving time for the guest

✴️ Increase employee productivity

Chatbot (pre-in-post)

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