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Guest complaint management

Discover how our algorithm can help you detect guest problems and complaints in real time.

Software para hoteles

Guest complaint management

  • AI analysis of all calls made in the hotel

  • Registration and monitoring of guest complaints.

  • Automatic alerts to managers/quality managers via email or WhatsApp.

  • Automatic notifications through WhatsApp to customers informing them of the status of their incident.

  • Complaint trend reporting and analysis to identify problem areas.

  • Automatic categorization of all problems: Wifi, Noises, Air Conditioning, Payments-Billing, etc.

  • Detection of problems in real time and prevention of negative reviews: Resolve guest issues as they occur, anticipating a possible negative customer review.

  • Issue Tracking: Communicate issue resolution updates to guests.

  • Trend analysis: Uses detailed reports to identify trends and areas for improvement, resulting in continuous improvement of service quality.

  • Improved Guest Satisfaction: Effectively addressing complaints improves guest satisfaction and builds loyalty.

What systems do you need integration with?

It does not require integration, although to enhance the solution it is recommended that it be integrated with the PMS

What is the implementation process for this product?

Consult

What is the minimum implementation period for this product?  

Consult

What is the maximum implementation period of this product?

Consult

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Your    integrations

Ublux

Its integrations with  
PMS

 

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No requiere integración

PMS Integrations
 

Its integrations with  
Booking engine

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No requiere integración

Reservation Engines Integrations

Channel Manager Integrations

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Its integrations with  
Channel Manager

No requiere integración

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Its integrations with  
Other systems

Zapier

Integrations with other systems

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Discover the HOTEL MANAGEMENT software in just 4 clicks! 

Logo Hotel

Logo Hotel

Logo Hotel

Their customers

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Is there a free trial of the product? 

What is the configuration or set up price?

Yeah

Gratuitous

Consult

What is the price for a 75 room hotel?  

Ublux

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