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Communication with the guest (pre-in house-post)

From reservation to departure, our voice (telephony) and messaging (WhatsApp and SMS) platform offers continuous and personalized communication.

Software para hoteles

Communication with the guest (pre-in house-post)

  • AI analysis of all calls made in the hotel.

  • Automatic categorization of all calls: Reservations, Room Service, Internal and External Services, Customer Service and General Inquiries, Complaints and Problems, etc.

  • Detection of problems in real time.

  • Identification of trends and emerging themes.

  • Personalized messages through WhatsApp at each stage of the guest journey: messages with relevant information before checking in, reminders during the stay, etc.

  • Information about events and additional services before and during the stay.

  • Post-stay satisfaction surveys via WhatsApp to collect feedback.

  • Improvement in the Quality of Customer Service: Our sentiment detection algorithm can identify calls in which guests feel that they have not received the expected service or are confused about the hotel facilities (Air conditioning, schedules, safe...).

  • Identification of Sales Opportunities:By analyzing all calls,We can detect emerging demands, such as interests in tourist packages, spa services, or special meals that clients are demanding.

  • Detection of problems and prevention of negative reviews: Managers or quality managers can receive an alert by email or WhatsApp every time there is a problem with a guest: cleaning, noise problems, technical problems with the rooms (TV, Wifi, air conditioning...)

  • Automation and Personalization: Offer automated and personalized WhatsApp messages at every stage of the guest journey.

  • Effortless Management: Simplifies pre-in-post communications management for hotel staff and ensures a hassle-free stay.

What systems do you need integration with?

It does not require integration, although to enhance the solution it is recommended that it be integrated with the CRM

What is the implementation process for this product?

Consult

What is the minimum implementation period for this product?  

Consult

What is the maximum implementation period of this product?

Consult

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Your    integrations

Ublux

Its integrations with  
PMS

 

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No requiere integración

PMS Integrations
 

Its integrations with  
Booking engine

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No requiere integración

Reservation Engines Integrations

Channel Manager Integrations

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Its integrations with  
Channel Manager

No requiere integración

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Its integrations with  
Other systems

Zapier

Integrations with other systems

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Discover the HOTEL MANAGEMENT software in just 4 clicks! 

Logo Hotel

Logo Hotel

Logo Hotel

Their customers

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Is there a free trial of the product? 

What is the configuration or set up price?

Yeah

Gratuitous

Consult

What is the price for a 75 room hotel?  

Ublux

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