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AI Big data

Quicktext is revolutionizing hospitality withVelma, the AI virtual assistant for hotels. A hybrid approach that fuses generative and conversational AI to instantly resolve 85% of traveler questions and requests without human intervention.

 

The result: More customer satisfaction, More productivity, More revenue

Software para hoteles

AI Big data

Instant customer support:

  • Velma is prepared to resolve up to 85% of customer request management automatically at all stages of the trip, whether before booking, before arriving or during the stay thanks to its 1900 data points.

Operational efficiency:

  • In addition to resolving questions, Velma filters customer requests to direct requests: groups, room service requests, among others, to the system or the correct person.
  • Velma covers all communication channels: Live chat, Facebook, WhatsApp, Instagram, Google Business chat, the hotel app.
  • There is also the possibility of scheduling push messages through channels such as WhatsApp to promote hotel services or capture customer feedback during their stay.
  • Velma can be integrated with the hotel's technological ecosystem: CRM, PMS, Booking Engine, Web app, among others.

Reservation generation

  • By interacting with customers, Velma captures useful data that will be used to generate quotes.
  • For clients who do not complete their reservation, Velma generates an alert with all the relevant information so that the reservations team can follow up commercially.

Quicktext focuses on high-end hotels that seek to benefit from a solid and globalized database currently powered by more than 1,700 hotels in the world, allowing complex and precise responses to be managed, optimizing customer service, truly saving time for the hotel team. reservations/call center, generating valuable sales opportunities.

What systems do you need integration with?

Quicktext requires connection to the booking engine at a minimum. Other connections such as PMS, CRM, etc. will depend on the hotel's technological ecosystem and its objectives.

What is the implementation process for this product?

The implementation process lasts 4 weeks. Accompanied by an account manager at all times.

What is the minimum implementation period for this product?  

4 weeks

What is the maximum implementation period of this product?

4 weeks

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Your    integrations

Quicktext

Its integrations with  
PMS

 

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Acigrup, Apaleo, Clock PMS, Desbravador, Guestline, Hotelware Theova, IDS Next, LEAN Hotel System, Medialog, Mews, MisterBooking, MyFidelio.net, Opera PMS, Protel PMS, RoomRaccoon, Sequoiasoft, StayNTouch, Thais-Soft, Timon Hotel, Topsys, UbikOS, VEGA

PMS Integrations
 

Its integrations with  
Booking engine

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Avvio, Bookassist, Bookonline now, D-edge, GuestCentric, Guestpro, Mirai, Neobookings, Net Affinity, OpenROOM, Paraty Tech, Profitroom, Roiback, Simple booking, Siteminder, TravelLine, Vertical Booking, Witbooking, Otros

Reservation Engines Integrations

Channel Manager Integrations

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Its integrations with  
Channel Manager

No requiere integración

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Its integrations with  
Other systems

No other integration required

Integrations with other systems

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Discover the HOTEL MANAGEMENT software in just 4 clicks! 

Logo Hotel

Logo Hotel

Logo Hotel

Their customers

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Is there a free trial of the product? 

What is the configuration or set up price?

No

From €450

€199/month

What is the price for a 75 room hotel?  

Quicktext

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