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Custom Review Responses

Custom review response software is a tool that combines artificial intelligence (AI) and human power to create impactful, personalized responses to reviews.

Software para hoteles

Custom Review Responses

Creating impactful review responses, combining the best ofArtificial intelligence by Hotelspeaker (HS AI®) and a human team.

Hotelspeaker captures all reviews and satisfaction surveys in one easy and friendly platform. We generate 100% personalized responses taking into account the strengths and characteristics of the establishment. You choose and we publish.

Made! New revenue generated and hours of time saved. Win-win

The Hotelspeaker platform combines the best of AI* and professional writers to create personalized and unique responses to all your external reviews (Booking, Google, TripAdvisor,...) and internal surveys.

In tune with the content of the review, your communication style, the characteristics of your establishment and the USP's.

In all languages, 24/7.

Internal chat to provide additional information if necessary.

We publish automatically after your approval. (*AI developed by Hotelspeaker® to maximize quality and personalization).

Personalization of the service based on the needs and budgets of each establishment.

Consistency in your responses to reviews across platforms and countries, in line with your communication guidelines.

Unique and personalized responses (no templates) to maximize revenue impact, communication style adapted to different countries and hotels.

Diplomatic and constructive responses to negative reviews. 24 hours a day, 7 days a week, in all languages.

Presented in an easy-to-use platform.

Summary of successes and failures mentioned in the reviews.

Freeing up valuable time for hotel staff. Time that can be spent on the guest or resolving issues raised in reviews.

What systems do you need integration with?

No integration necessary

What is the implementation process for this product?

Implementation of hotels through an online onboarding process. We prepare a detailed file per establishment with characteristics / USP's / communication style and signature(s) to be validated by the establishment

What is the minimum implementation period for this product?  

3 days

What is the maximum implementation period of this product?

10 days

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Your    integrations


Its integrations with  


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No requiere integración

PMS Integrations

Its integrations with  
Booking engine

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No necesita integración con el motor de reservas.

Reservation Engines Integrations

Channel Manager Integrations

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Its integrations with  
Channel Manager

No necesita integración con el channel manager

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Its integrations with  
Other systems

Does not need integration with other systems

Integrations with other systems

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Discover the HOTEL MANAGEMENT software in just 4 clicks! 

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Logo Hotel

Personalized, efficient and practical service to answer reviews in all languages. The platform is easy to use and communication with the editors is very fluid and easy. We are very happy to work with Hotelspeaker, so much so that it has been implemented in all the hotels in our chain. We can only recommend it

Logo Hotel

Hotelspeaker is a fundamental tool that has improved my quality of work. It is a tool that, through AI, optimizes execution time and the quality of responses. Serving several hotels has simplified my work, allowing me to provide a personalized, efficient and agile service to manage the communications and needs of guests at the hotel.

Their customers

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Is there a free trial of the product? 

What is the configuration or set up price?


From €50-€100 per month

From €0.15 per review

What is the price for a 75 room hotel?  


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