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Guest complaint management

Streamline guest complaint resolution by assigning urgent service recovery tasks to department heads and effortlessly track both your Complaint Costs and Quality Costs.

Software para hoteles

Guest complaint management

  • Address guest complaints immediately while they are still at the hotel
  • Add and follow positive guest reviews
  • Document steps taken to resolve complaints and guest reaction
  • Assign comment resolution to relevant people
  • Indicates the resolved comments, detailing the solution and the compensation and associated costs
  • Track your Quality Costs (VIPs, birthdays, loyalty, etc.)

Seamless integration allows for accurate tracking of Quality Costs and the assignment and tracking of positive and negative feedback, along with detailed documentation of actions taken.

What systems do you need integration with?

No integration is necessary, although a PMS integration provides more automations

What is the implementation process for this product?

Implementation takes place through three stages: Configuration, Training and Adoption

What is the minimum implementation period for this product?  

1 day

What is the maximum implementation period of this product?

2 days

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Your    integrations

Flexkeeping

Its integrations with  
PMS

 

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No requiere integración, Amadeus, Apaleo, Cloudbeds, Guesty, HiRUM, Hotelinco/Fidelity by MAIS, Mews, Newbook, Opera, Opera PMS, PMS Hotelinco, Protel PMS, RMS Hospitality, roomMaster Anywhere, Serenisima, Sihot, WinksHotel

PMS Integrations
 

Its integrations with  
Booking engine

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No requiere integración

Reservation Engines Integrations

Channel Manager Integrations

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Its integrations with  
Channel Manager

No requiere integración

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Its integrations with  
Other systems

Does not require any integration with other systems

Integrations with other systems

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Discover the HOTEL MANAGEMENT software in just 4 clicks! 

Logo Hotel

Logo Hotel

Logo Hotel

Their customers

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Is there a free trial of the product? 

What is the configuration or set up price?

No

The set up price depends on the size of the property

The set up price depends on the size of the property

What is the price for a 75 room hotel?  

Flexkeeping

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