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B2C CRM

Cendyn CRM is a cutting-edge CRM and CDP platform that enables hoteliers to build stronger relationships with their guests while driving profitable revenue. Our cloud-based Customer Data Platform (CDP) and CRM platform offers a comprehensive solution designed specifically for the hospitality industry, excelling in cross-channel marketing automation, guest journey automation, and sales CRM.

 

With Cendyn CRM, hoteliers gain complete control over their valuable guest database, ensuring personalized interactions across all channels that amplify guest satisfaction and drive more direct bookings.

 

 

Software para hoteles

B2C CRM

Unified Guest Profile and CDP.

Cendyn CRM focuses on data-driven insights, calculating guest lifetime value transparently and seamlessly integrating guest data from multiple sources to provide a single source of truth. With over 200 integrations, it empowers you to control your data and deliver exceptional customer experiences. Say goodbye to developer dependencies and hello to lasting guest connections.


Marketing Automation

Cendyn CRM redefines guest engagement through seamless two-way communication via email, SMS, WhatsApp and social media. With our Journey Builder, you can effortlessly improve the entire guest journey from before to after the stay, simplify processes and increase direct bookings. Unlock audience incentives with booking engine coupons, create engaging, high-converting landing pages, and simplify campaign management.

 

Segmentation

Revolutionize your targeting capabilities with Audience Builder. Precisely refine your data to send personalized and engaging messages. Customize audience segments using various criteria, keeping data updated in real time. Tailor messages using dynamic content to dramatically increase conversions and employ geotargeting to ensure timely interactions. Easily create custom tours with over 200 customizable filters and events.

 

Control Panels and KPIs

Our KPI manager, custom dashboards, and cross-portfolio reports empower you to take control of your return on investment. Get real-time insights into user and customer activities across all your marketing efforts. Seamlessly integrated with essential hotel technologies, Cendyn CRM delivers accurate, centralized data, allowing you to track bookings, revenue, guest histories, and commissions saved.

 

Sales CRM

Effortlessly monitor your business opportunities with precision using our innovative sales CRM solution, specifically designed to meet the distinctive requirements of agencies and MICE (Meetings, Incentives, Conferences and Exhibitions) professionals. Elevate your sales processes, improve productivity and accelerate deal closure with the power of Cendyn CRM.

 

  • Unify, segment and control your customer data sources to create personalized experiences with our CDP
  • Take control of your data and deliver exceptional customer experiences with Cendyn CRM by seamlessly integrating data from multiple sources: +200 integrations
  • Automate the entire guest journey, from before to after the stay, improving their experience and streamlining operations.
  • Send the right campaign for each guest at the ideal time by targeting precise audience segments.
  • Stay ahead of the curve with conversion tracking, optimizing campaigns based on key performance indicators and metrics.

 

What systems do you need integration with?

What is the implementation process for this product?

What is the minimum implementation period for this product?  

What is the maximum implementation period of this product?

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Your    integrations

Cendyn

Its integrations with  
PMS

 

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ACI Hotel, Amadeus, Antfor, Avalon (Antfor), Clock PMS, Eturistic, Fidelio Suite8, Guestline, Hestia (Sime), LMS (Agilysys), Mews, Opera, Opera PMS, Prestige PMS, Protel PMS, QuoHotel, Roomkey PMS, RoomKey PMS, Shiji Enterprise Platform - Direct, Sihot, Springer-Miller Systems (SMS|Host), StayNTouch, TCA Innsist, Timon Hotel, Winhotel

PMS Integrations
 

Its integrations with  
Booking engine

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No requiere integración, Cendyn, Mirai, Neobookings, Paraty Tech, Roiback, Sabre, Witbooking

Reservation Engines Integrations

Channel Manager Integrations

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Its integrations with  
Channel Manager

No requiere integración

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Its integrations with  
Other systems

No other integration is necessary.

Integrations with other systems

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Discover the HOTEL MANAGEMENT software in just 4 clicks! 

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"Since we started working with Cendyn CRM, we have managed to increase direct sales, disintermediate reservations from the commissioned channel and build customer loyalty."
- Maria Serra, Marketing Director, Zafiro Hotels

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"Cendyn CRM has become an essential tool for our marketing. The results in direct sales were visible and notable from our first email."
- Ana García, Marketing Director, HD Hotels

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"We are very happy with the change from Hubspot to Cendyn CRM. We have improved hotel-specific functionalities, customer service and pricing."
- Juan Llop, direct sales director of Hyatt Inclusive Collection

Their customers

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Is there a free trial of the product? 

What is the configuration or set up price?

No

Pricing is determined based on several factors, including, but not limited to, the number of rooms, integrations, and Cendyn products purchased, to name a few.

Consult

What is the price for a 75 room hotel?  

Cendyn

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